Designing the operational interfaces behind a pharmacy benefit manager: high-density tools that let teams move thousands of claims a day through adjustments, reprocessing, and rebates without losing the thread.
A pharmacy benefit manager sits between payers, pharmacies, and patients, adjudicating enormous volumes of claims. When something needs a human, whether an adjustment, a reprocess, or a rebate reconciliation, operators need tools that surface the right record instantly and make the next action obvious.
I design the operational surfaces behind that work: dense, data-heavy interfaces where clarity and speed directly affect how many claims a team can resolve in a day.
Observed claims teams to understand the real bottlenecks hiding inside high-volume, repetitive work.
Designed information-dense layouts that stay scannable and calm even under heavy data loads.
Built repeatable patterns for tables, filters, and bulk actions that carry across every claims tool.
Tracked how each design change moved real operational throughput, not just satisfaction.
Packed more data per screen while preserving a clear hierarchy, so operators see everything without hunting for it.
Tuned type, alignment, and contrast for fast vertical scanning of tabular data, the operator's primary motion.
Designed multi-select and batch operations with clear affordances and guardrails, so operators act on many claims at once with confidence.
The claims tooling is part of Abarca's broader platform, where small interaction improvements compound across millions of claims a year.
Operational design is invisible when it works. The reward isn't a beautiful screen. It's an operator clearing their queue faster and trusting the result. Constraint and consistency matter more than novelty here.
A bridge linking the design system into Claude Code and Codex for AI-assisted prototyping.