Taking a clinical document platform from a founding design system to a shipped v2, turning slow, error-prone paperwork into a fast, trustworthy workflow for the staff who live in it.
Clinical documents (consents, orders, referrals) move through a maze of fax, scan, and manual entry. Each handoff adds delay and risk, and the people processing them work in tools never designed for the volume.
SutureHealth set out to replace that with a single platform for receiving, routing, and signing clinical paperwork. I joined early enough to shape both the product and the design foundations it would scale on.
Traced documents across every handoff to find exactly where time and trust were being lost.
Built the first design system so a small team could ship consistently and fast as the product grew.
Reframed processing as a clear, status-driven pipeline that anyone on staff could read at a glance.
Partnered directly with the founders to ship the second generation to production.
Modeled work as a pipeline with explicit states, so staff always know what's done, what's waiting, and what needs them.
Invested early in tokens and components so the team could move fast without the UI fragmenting under pressure.
Every action is attributed and traceable, so a clinical document's full history is always clear and auditable.
The platform shipped its second generation on a design system that let a small team keep pace with a fast-growing product surface.
Joining early meant the design system and the product grew together. The discipline that mattered most was saying no to one-off UI. Every reusable decision compounded as the team scaled.
Interfaces serving thousands of claims daily across adjustments, reprocessing, and rebates.